If order re-send is requested, additional shipping charges will apply. Both presidents and cowboys are attracted to the Stetson Open Road hat. If an order cannot be delivered due to incorrect address, vacant address, or is not retrieved from closest postal outlet (if applicable), BeauChapeau is not responsible for any paid shipping costs. A classic style re-designed in eco-friendly hemp.We cannot guarantee orders leaving Canada, as parcels may be subject to customs inspection. Canada Post guarantees all arrival times within Canada.Tracking information, with expected delivery date, will be emailed when the order is fulfilled. Arrival times are based on when the order is processed, not when the order is placed. Please allow a minimum of 14 days for your return to be processed. All sale items are Final Sale and may not be returned.Stetson, whose pioneering legacy lives on in every hat we sell. All returns will be credited back to the original tender type (this includes gift cards). The Open Road 6X features a genuine leather sweatband and a 4 ΒΌ crown outfitted with a grosgrain hat band and branding-iron hat pin bearing the initials JBS, a nod to our founder, John B.All returned products must be in new and unused condition with tags attached.Any item without a R.A.# will be refused. For United States orders, please call or email to obtain a return address as well as a Return Authorization #.For Canadian orders Please visit the following link to start your return process: Canadian Return Portal. If you are too far to visit us directly, please see the follow: Since our shop is located in beautiful Niagara-On-The-Lake, ON it is the perfect place for day trip! Catch a performance at the Shaw, grab a bite to eat, and try on all the hats you want to find your perfect replacement. The best way to exchange your hat is in-store. If for any reason you are not satisfied, you may return your purchase with receipt, for an exchange or store credit (gift card) within 30 days or a refund within 7 days of delivery.
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